FAQ
What is the return policy?
We offer a strict 3-day return policy from the date of delivery. If your product arrives damaged, defective, or incorrect, please contact our support team within 72 hours of receiving your package with photo or video evidence of the item and its shipping label to arrange a free replacement or a full refund.
Are any purchases final sale?
Yes, all purchases are considered final sale unless the item arrives defective, damaged, or incorrect. Due to our automated international fulfillment process, we cannot accept returns or issue refunds for a simple change of mind or accidental orders once the 15-minute cancellation window has passed.
When will I get my order?
For the United States and the European Union, standard shipping typically takes 10 to 20 business days. Please note that all orders undergo an initial processing and packaging period of 1 to 3 business days before they leave our international warehouses.
How much does shipping cost?
We offer two flexible shipping options depending on your needs:
• Standard Shipping: This option is 100% FREE for all orders delivered to the United States and the European Union, with the logistics cost already seamlessly integrated into our product pricing.
• Express Shipping (DHL / FedEx): If you need your order urgently, you can opt for our premium express service at checkout. The rate for Express Shipping is calculated dynamically based on the exact weight and volumetric dimensions of your items, and the final cost will be displayed before you complete your purchase.