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FAQ
What is the return policy?
We offer a hassle-free 14-day return and refund guarantee if your order arrives damaged, defective, or gets lost during transit. If your item arrives broken or not working as described, you do not need to ship the item back to us. Simply contact our support team at support@arkawits.com within 14 days of delivery with a short video or photos demonstrating the defect, along with a clear photo of the shipping label, and we will issue a 100% full refund or send a free replacement immediately.
Are any purchases final sale?
Sales are final for change-of-mind purchases, items damaged due to misuse, or packages marked as "Delivered" by the carrier. However, if your item arrives damaged, defective, or gets lost in transit, you are fully covered under our 14-day guarantee.
When will I get my order?
All orders are processed within 1 to 3 business days. Once shipped, estimated delivery times for our primary markets (including the United States) are 8 to 15 business days via our premium logistics lines. You will receive an email with an end-to-end tracking number as soon as your package leaves our warehouse so you can monitor its journey.
How much does shipping cost?
We offer Free Shipping on all orders! There are no hidden fees or extra charges at checkout—what you see is what you pay.
How can I track my order
You can track your package by clicking the tracking link in your shipping confirmation email, or by entering your tracking number directly on our [Track Your Order] page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout.